![]() SIR – Over the past few years our village Scout movement has developed a slick Christmas card collection and delivery system.įor a small fee they will ensure safe delivery of Yuletide greetings to Churchdown’s large population of just under 11,000. Recently it has been the Red Cross Ukraine appeal. We donate the cost of cards and postage to a charity. With a long list this requires time and patience, but it is so rewarding to note the brightening responses. SIR – For many years my wife has telephoned friends in lieu of Christmas cards. They were delighted, and I expect to receive many cards this year sent using the same method. SIR – Last year, given the absurdly expensive price of sending Christmas cards, I bought one card, photographed it and sent it by email to all my friends and relations with appropriate personal felicitations (Letters, September 13). This no longer seems like a company even trying to meet customers’ needs. When we complained we got a generic response that did not even deal with the subject of the complaint. It was not delivered until the following Tuesday. As it is so important, she paid for special next-day delivery (by 1 pm). Last Friday my wife, who is blind, sent off for repair a key piece of electronic equipment that she uses to translate messages and emails on her phone into Braille. Mid-afternoon, and without explanation, Royal Mail moved delivery to the next day.ģ. On a separate occasion when Amazon used Royal Mail, I tracked the item and could see that it was out for delivery. When it used Royal Mail, however, a parcel expected on a Sunday was delivered on a Monday.Ģ. Amazon is usually very good at ensuring that parcels arrive on the day promised. SIR – At a time when Royal Mail has so many competitors, meaning it needs to make itself as attractive as possible to customers, it is striking how poor the service has been when we have relied on it recently. Failing that, a fundamental restructure is required. This would at least encourage people to use it. Basic economics suggest that Royal Mail should, if anything, reduce its prices over Christmas. It will further deter use of the service and worsen the situation. Sadly, however, this new plan, which will affect businesses and risk increasing costs to their customers, is not the answer. The company is clearly struggling amid the headwinds created by electronic communications and inflation. SIR – I do wonder about the people running Royal Mail, and what business acumen they demonstrated to secure their roles (“Royal Mail adds Christmas and net zero surcharge to deliveries”, report, September 15).
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